Frequently Asked Questions

Purchasing artwork on Picturi is easy! Simply browse our gallery, find a painting you love, and contact the artist directly through our platform. Picturi serves only as a marketplace connecting art lovers with artists - we don't store or handle the artwork. The artists manage all aspects of the sale, including pricing, preparation, and shipping of their artwork.

Unlike many other marketplaces, Picturi does not charge any commission or fees to buyers. The price you see is the price set by the artist, with no additional platform fees.

All shipping and packaging is handled directly by the artists themselves. Each artist has their own packaging methods, though most take great care in packaging their artwork to ensure it arrives safely. Typically, paintings are wrapped in acid-free tissue paper, covered with bubble wrap, and placed in sturdy cardboard boxes with corner protectors.

For more detailed information, please visit our Shipping & Delivery page.

Picturi operates on a subscription model for artists rather than charging commissions on sales. Artists pay a subscription fee to showcase their artwork on our platform, which allows them to list their paintings without any additional selling fees or commissions. This means:

• Buyers pay no platform fees or commissions
• Artists keep 100% of their sales
• Artists maintain complete control over pricing, shipping, and customer relations
• The platform focuses on connecting artists and art lovers rather than processing transactions

This subscription-based approach allows us to maintain a high-quality platform while ensuring artists can price their work fairly without adding marketplace commissions.

The accuracy of all artwork information, descriptions, dimensions, materials, and other details is solely the responsibility of the artists. While Picturi provides the platform for artists to showcase their work, we do not verify or guarantee the accuracy of the information provided by artists. This includes:

• Artwork descriptions and specifications
• Photos and representations of the artwork
• Pricing information
• Shipping estimates and costs
• Availability of the artwork

We encourage buyers to communicate directly with artists if they have any questions about a specific artwork before making a purchase decision.

Customer satisfaction is our top priority. If you're not completely satisfied with your purchase, you may return it within 14 days of delivery. The artwork must be in its original condition and packaging.

Please see our Returns & Refunds policy for full details on the return process.

All artwork on Picturi comes directly from the artists themselves. We personally vet each artist before they can list their work on our platform. Each painting is accompanied by a certificate of authenticity signed by the artist, confirming its originality.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary depending on the destination and the size of the artwork. These details are calculated at checkout.

Please note that buyers are responsible for any import duties or taxes that may be applied by their country's customs authorities.

Payment methods are determined by each artist. In most cases, payment is made upon delivery (cash on delivery) through courier services or postal offices. Some artists may also accept direct bank transfers, online payments, or in-person payments. Picturi does not handle or store payments - all financial transactions occur directly between you and the artist.

We're always looking for talented artists to join our platform! To become a seller, you'll need to create an account and submit your portfolio for review. Our curation team will evaluate your work based on quality, originality, and alignment with our marketplace.

Once approved, you can start listing your artwork, setting your prices, and reaching art lovers around the world.